Cancellation Policy

All sales are final. We do not sell furniture on approval. If you cancel your furniture within 2 days from the date of your purchase there will be a 20% cancellation fee. After 2 days there are NO refunds. If at the discretion of the Store Manager based on the circumstances a return is allowed, you will need to follow company procedures. To begin the return process, you must notify your Store Manager within the 2-day grace period of receiving the merchandise. Products must be returned in brand new condition and packaged in their original box including all packing materials, manuals, blank warranty cards and accessories included. Products must also be free of any cosmetic damage. Returned merchandise will incur a 20% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Delivery fees made on the original ticket are non-refundable. Customers are responsible for a new delivery return fee when returning a product.

Special Order Merchandise

Special order merchandise is not eligible for cancellation, return or exchange. However, if it is damaged or defective please contact customer care.

Mattresses

Mattress sales are not returnable or exchangeable unless defective based on the manufacturer’s warranty.

Refunds will be handled according to our store’s policies. Please contact us for a copy of our store’s policies. Any form of refund will be processed within 14 days of the cancellation or returned to the original person who placed the order.